PROGRAM LEADERSHIP · TECHNOLOGY TRANSFORMATION · AI

Turning executive strategy into executable programs and measurable outcomes.

18+ years leading complex, cross-functional technology transformations across Product, Engineering and Business — creating clarity across priorities, dependencies and decisions to move programs from strategy through execution.

PROGRAM SCALE

$5M–$80M

Enterprise transformations

GLOBAL DELIVERY

3 Regions

North America · Europe · APAC

TEAM SCALE

100+

Cross-functional teams

AI-FORWARD

Program Intelligence

AI · Agentic workflows · RAG

Core Competencies & Stack

Leadership Profile

Domains: Digital Commerce Retail & CPG Hospitality Telecom Digital Health
Program execution: Operating Models Global Delivery Executive Governance Dependency management Program recovery
Transformation: Platform Modernization 0→1 Programs Global Rollouts System Integration
AI & TECHNOLOGY: AI Program Intelligence Agentic Systems AEM SAP Commerce Cloud Salesforce Commerce Cloud

Selected Work

Global Commerce Platform Transformation

$80M transformation · US, Europe & Japan · 8 vendors

Led a multi-year commerce modernization across Product, Engineering and Business, establishing the operating model, integrated roadmap, dependency governance and executive decision cadence.

+35% conversion · 99.95% availability · Launch cycle 14 → 3 weeks

Scaling a Global Platform Across Markets

Global rollout · Multi-market delivery

Led global platform rollouts across markets with different business requirements, payments, localization and technical dependencies while maintaining a reusable core platform.

Multi-market launches · Shared platform · Regional complexity

Global Account & Identity Transformation

Global CX · Identity · Partner ecosystem

Led modernization of global customer account experiences spanning 200+ pages, identity platform migration, authentication journeys and partner integrations.

200+ pages · Global languages · 12 partner integrations

Connected B2B Ecosystem Transformation

Commerce · ERP · Data · Integration

Led expansion of a connected B2B platform integrating commerce with ERP, PIM, payments, search, data and logistics systems across a complex enterprise ecosystem.

End-to-end ecosystem · Multi-system integration · Global delivery

AI-Enabled Customer Experience

RAG · Agent-based CX · Enterprise AI

Led AI-enabled customer experience initiatives using retrieval and agent-based patterns to improve information discovery and customer support.

~30% reduction in customer inquiries · AI-enabled service experience